Last updated 28 September 2026
This policy covers the paid parts of OTPBox (otpbox.io): the Premium subscription and the paid API plan. The free temporary inbox has no charge, so there is nothing to refund. Payments are processed by Paddle, our reseller and merchant of record.
If you have not used what you paid for, we will refund the charge in full when you ask.
This applies to each charge, including an automatic renewal. If a renewal is charged and you did not use the service during that period, email us and we will refund it.
Once the service has been used, the charge for that billing period is not refundable, because the service has already been delivered. Where the law of your country gives you a statutory right to a refund or withdrawal (for example consumer rights in the EU or UK), that right is not affected by this policy.
You can cancel at any time. Cancelling stops future renewals; you keep access until the end of the period you already paid for. Cancel with the in-app "Manage subscription" button, or email billing@otpbox.io.
Email billing@otpbox.io from the address you used at checkout, and include your order or receipt number if you have it. We reply within a few business days. Approved refunds go back to your original payment method through Paddle, and your bank may take several days to show it. A refunded key is revoked.
OTPBox is operated by Vibidsoft Private Limited, 805, Stratum, Nehrunagar, Ahmedabad, Gujarat, India - 380015. Contact: Harshil Shah, harshil@vibidsoft.com. See also our Terms of Service and Privacy Policy.
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